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COD Available | Free Shipping on Orders Above INR 2,000
A. Buying a product on Kub & Bear is easy:
A. It is of prime importance to us that product qualities are as appears on the website, and we have made every effort to display the colours as accurately as possible. That said, as screens of electronic devices vary, so may colours.
A. All items are in stock unless “SOLD OUT” is displayed. Please, however, be aware that if an item is in your cart, another customer can still buy it before you complete your order. If the item you want to buy it out of stock, please email us at info@kubandbear.com to find out if there is a backorder for that item.
A. As an authorized online distributor for all of the vendors we feature, we guarantee that every product we sell is 100% authentic.
A. Our orders typically have a lead-time of 1 working day. In the event that you would like a particular product sooner than the lead time, please contact us at info@kubandbear.com or +919920530080, and we will try our best to help you out. Expedited or hand delivery charges may be applicable.
A. Please review your billing address, shipping address and payment information, and ensure that you are using the latest version of your web browser. Please ensure that you click “PLACE MY ORDER” only one time to avoid multiple authorizations. If you are still receiving an error message, please contact us at info@kubandbear.com or +919920530080.
A. Please review your billing address, shipping address and payment information and check for any typos. The billing address should match exactly what your bank has on file. You may try re-formatting the name and address in your bill information. This often solves the issue.
A. As soon as you place an order with us and make a payment, you will receive a Confirmation Email with an Order Number, to the email address entered at the time of the order.Please check your Spam Folder and move info@kubandbear.com to your safe sender list. Kindly ensure to return to www.kubandbear.com after the payment stage, to receive this information.
A. Unfortunately, due to logistical and operational reasons, we ship all items from one order to one shipping address only. In order to ship items to different addresses, we request you to purchase items in separate orders.
A. Unfortunately, this will not be possible, as courier companies do not permit these requests. Please ensure that the shipping address is correctly entered at the time of placing the order.
A. Your order will be wrapped in bubble paper in an envelope, cardboard box, or tamper-proof bag, depending on the size of the package. We will make every effort to ensure that your package does not get damaged in transit, and reaches you safely.
A. Unfortunately, we do not offer free shipping at this time.
A. If you need to change something on your order, please contact us immediately at info@kubandbear.com or +919920530080. If your order has not been processed, we will make the change or cancel the order. If, however, your order has been processed, we will unlikely be able to make the change.
A. We request you to check the order status. If the order has not been dispatched, you may cancel it and place a new order with all the items that you want. Unfortunately, however, this will not be possible once the order has been dispatched.
A. Orders typically have a lead-time of 1 working day. Lead-time refers to the number of days within which an order will be dispatched from our warehouse. This does not include the shipping duration taken by the courier companies to get the parcel delivered. Please note that orders are not shipped on weekends or holidays. You will receive an email and/or text message with tracking details once your order has been dispatched.
A. You will receive an email and/or text message with tracking details once your order has been dispatched. The transit time for metros is typically 2-3 working days; other locations could take up to 5 working days.
A. Due to an unforeseen event, the item you order suddenly became out of stock and is no longer available. In such an event, you will be contacted within 24-48 hours regarding the cancellation. If your order contains additional items, the remaining items will be shipped to you. Your invoice will be adjusted accordingly. Please note that these cases are extremely rare.
A. For shipping within India, you will have to pay Goods and Service Tax (GST). GST is calculated automatically by the system, and is included in the price of an item as displayed on our website.
A. Kub & Bear accepts Cash on Delivery, all major Debit and Credit Cards, Online Net Banking, Offline Bank Transfer, PayTM and PayPal.
A. Absolutely! At Kub & Bear, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transit personal and card information through our systems. All orders are processed through a secure payment gateway.
A. As soon as you place an order with us and make a payment, you will receive a Confirmation Email with an Order Number, to the email address entered at the time of the order. Your payment will be deducted immediately, as we need to receive full payment in order to process the order. In the rare event that any of the items you have ordered is not available, you will be contacted with 24-48 hours regarding the cancellation. We will refund the amount charged for unavailable items.
A. Please ensure that you click “PLACE MY ORDER” only one time to avoid multiple authorizations. If you have clicked only one time, rest assured that you were only charged once. If you have just placed your order, what you are seeing on your bank account/email/text message, is an authorization message. This is common banking practice for handling Credit Card transactions, to ensure sufficient funds and account authenticity. This authorization will clear depending on your bank, typically within 48-72 hours.
A. Kub & Bear does not accept returns or make exchanges unless the product is damaged from our end. Please refer to the Shipping and Returns Policy for more details.
A. In the event that a product reaches damaged, please email us at info@kubandbear.com within 24 hours of receiving your order along with images of the damaged product and we will help replace the product or provide store credit for the same.
A. Absolutely! At Kub & Bear, your personal online security is important to us. Please be assured that your personal information is kept private and confidential and at no point will be rent or sell this. Please refer to our Privacy Policy in full to understand this better.
A. Absolutely not! A cookie is a piece of information that is stored on your computer’s hard drive by your web browser, which tracks your movement within websites. We use cookies to keep track of how often you visit our website, the contents of your shopping bag, previous purchases and to deliver contents specific to your interests. Please refer to our Privacy Policy in full to understand this better.
